About 2LiveHerbal is a dedicated team of Herbalife Independent Distributors whose entire focus is on ensuring that all their customers achieve their desired health results from using Herbalife’s world leading natural nutritional products. To this end, an ongoing close relationship is built up with all customers to ensure that they are happy not only with the service they receive, but with achieving their desired results on the products.

Our entire business is centered on customer satisfaction and nothing gives us greater pleasure than to help people in changing their lives through improving their health and wellbeing by using the Herbalife range of unique products. We welcome feedback and testimonials from all of our customers as this helps us in turn to help others and to enhance our service wherever possible.

About Herbalife: Herbalife International was founded in 1980 and is a publically listed world leading health & wellness company dedicated to improving people’s health and lives. Herbalife offers the highest quality products that combine the most advanced scientific research with top quality natural ingredients sourced worldwide. Herbalife’s products have been developed by a team of top scientists, doctors and nutritionists from around the world and is available in more than 70 countries.

Herbalife's Scientific Advisory Board, Medical Affairs Group and Medical Advisory Board are the guiding forces behind their industry-leading success. This team of respected scientific experts from around the world directs the development of Herbalife products through research and product testing, so that Herbalife quality meets the highest standards set for the industry today.

Payment: Online orders can be placed via our website using a major credit card. We accept Mastercard, Visa, American Express and Discover as well as PayPal. The billing address that you enter at checkout must be an exact match of the address that your credit card company or bank has on file for that particular credit card.

Order Confirmation & Shipment Tracking Number: Email confirmations are sent immediately once your order has been placed and cleared. If for any reason you do not receive an email confirmation, please contact us and we will re-confirm your order by phone or by another email.

Please note that tracking numbers are sent to the email address provided when placing the order.

Free Herbalife Direct Shipping with FedEx: In order to give you the benefit of the lowest prices and most efficient service, we ship all products directly to you from the Herbalife Warehouses in Memphis, TN or Los Angeles, CA, depending on your proximity.

• Flat Rate Ground ship: $8.00 (FREE over $35 order)
• Flat Rate 2nd Day air: $12.00 (FREE over $100 order)
• Overnight: Flat rate $16.00 or 10% of your order, whichever is greater.

*In the event that additional charges may apply, we may modify your order and notify you after the order has been processed. Shipping promotions are not applicable for orders being shipped to Puerto Rico and the Virgin Islands.

Fast delivery using FedEx Ground Service: At 2LiveHerbal, we process your orders promptly and use FedEx Ground shipping to get your products to you without delay. Deliver normally takes between 3-5 business days. If you require urgent delivery, pleas make use of the faster shipping options at checkout.

Shipping Estimate1
order by 12pm EST on the day below	Ground (3-5 business days)	Two day (2 business days)	Overnight (1 business day)
Monday	Thu, Fri, or Sat	Wednesday*	Tuesday, by 3pm
Tuesday	Fri, Sat, or Tue	Thursday	Wednesday, by 3pm
Wednesday	Sat, Tue, or Wed	Friday	Thursday, by 3pm
Thursday	Tue, Wed, or Thu	Monday	Friday, by 3pm
Friday	Wed, Thu, or Fri	Tuesday	Monday, by 3pm
Saturday	Thu, Fri, or Sat	Wednesday	Tuesday, by 3pm
Sunday	Thu, Fri, or Sat	Wednesday	Tuesday, by 3pm

¹ - This table is to be used as a general guideline only and is not absolute simply because Herbalife Distributors do not have control over Herbalife shipping from the warehouses.

*note: While all efforts are made to expedite delivery, as we ship directly from Herbalife owned and operated warehouses which do not open on weekends or National Holidays, all orders placed over a weekend or on National Holidays will experience resultant delays in dispatch.

Shipping Tips:
Overnight Orders are delivered Monday through Friday.
2nd Day Orders are delivered Monday through Friday.
Ground Orders are delivered Tuesday through Saturday.
Orders submitted after Friday 12pm are considered submitted on Monday.
Overnight and 2nd Day orders are not delivered on weekends (Sat & Sun).
Ground orders are not delivered on Mondays.

National Herbalife Warehouse procedures:

• No P.O. Box's. FedEx does not ship to P.O. Boxes. All addresses must be a physical address.
• Orders placed before 12pm EST will be shipped same day during normal operation.*
• Orders placed after 12pm EST will be shipped the next day during normal operation.*
• * exceptions: Holidays, end of month and weekend rush may delay the Herbalife warehouse from shipping by up to 1 business day.
• Once your order has been processed, NO changes or cancellations can be made. Please review your order thoroughly.
• We are not responsible for lost or stolen packages; although we work with you, FedEx & Herbalife to get it replaced.
• Warehouse shipping days are Monday - Friday.

International Orders (outside United States of America) We do not accept International orders.

Damaged Merchandise: Products leaving our warehouse are fully inspected prior to packaging to ensure that there are no damages to our products. In the event you receive damaged merchandise, please retain the original shipping carton and contact FedEx immediately (800-463-3339) to obtain an inspection report. Ask FedEx to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection since the products contained are consumables. FedEx offers up to 15 days to file a claim for Damaged shipment.

Lost Merchandise: On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by FedEx. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced. Until then, we will assist you in your claims with FedEx but once shipment is handed over to FedEx, their operations are beyond our control here at 2LiveHerbal. FedEx allows up to 45 days to file a claim for lost merchandise. We pressure them to resolve it within 10 business days after your claim with us.

Delivery disputes: FedEx shows package was Delivered but I do not have it!?! It is standard Fedex procedure to leave packaged unattended without signature if FedEx delivery person feels it is safe and no one is home. For this reason, we offer customers an option to choose 'signature required' for their packages at checkout.

If you have not chosen this option and FedEx indicates that delivery was completed, please check the vicinity of your property. FedEx delivery person may have placed it somewhere he/she deemed safe. This may be a place that you may have overlooked therefore we ask that you ask yourself where would be a good spot to place the package hidden from public view shall no one is home to receive shipment.

IF you still cannot find the package, we will initiate a driver follow-up where the FedEx Driver will be dispatched to investigate further. We request that you allow us 10 business days to offer resolution to you from the day we are notified of this.

Sales Tax: As Herbalife distributors, sales tax is charged for each order we place with Herbalife to be directly shipped to you. While we absorb the costs of both actual Shipping charges (for orders that qualify) and Herbalife warehouse handling fees, sales tax is not absorbed by 2LiveHerbal since this varies from state to state. The tax table below offers a guide which explains how Herbalife collects taxes on their products under contractual law with each State.

Sales Tax will be added according to your state sales tax rate. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.

The following states do not charge sales tax on Herbal supplements:

• Alaska (AK)
• Hawaii (HI)
• Oregon (OR)
• New Hampshire (NH)
• Delaware (DE)
• Montana (MT)
• New Mexico (NM)
• New Jersey (NJ)
• New York (NY)
• Pennslyvania (PA)
• Florida (FL)
• Maryland (MD)
• Texas (TX)

The following states charge sales tax on Herbal supplements:

• Alabama (4%)
• Arkansas (9%)
• Arizona (5.60%)
• California (8.50%)
• Colorado (5%)
• Connecticut (6%)
• Washington D.C. (5.75%)
• Georgia (7%)
• Iowa (5%)
• Idaho (6%)
• Illinois (6%)
• Indiana (6%)
• Kansas (7.30%)
• Kentucky (6%)
• Louisana (4%)
• Massachusetts (5%)
• Maine (6%)
• Michigan (6%)
• Minnesota (7%)
• Missouri (7%)
• Mississippi (7%)
• North Carolina (7%)
• North Dakota (5%)
• Nebraska (5.50%)
• Nevada (6.50%)
• Ohio (7.50%)
• Oklahoma (8.40%)
• Rhode Island (7%)
• South Carolina (6%)
• South Dakota (4%)
• Tennessee (9.50%)
• Utah (4.75%)
• Virginia (5%)
• Vermont (6%)
• Washington (9%)
• Wisconsin (5%)
• West Virginia (6%)
• Wyoming (4%)

Weight-Loss Testimonials: The weight-loss testimonials presented on our website are applicable to the individuals depicted, and are not a guarantee of your weight loss, nor are they typical.

Product Statements: All product-related statements found on our website have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

Returns: We take great pride in our reputation for providing effective and high-quality products. If you’re not fully satisfied after 30 days, we'll assist you with a prompt refund or exchange.

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.

How to Return or Exchange an Item:

• Step 1. Contact us via email at help@2liveherbal.com or call us at (469) 619-8961 to obtain return instructions.
• Step 2. Upon receiving your return/exchange request, we will send you 2 forms to complete and sign: (1) Retail Order Form and (2) Customer Request for Return Form.
• Step 3. Send us the product(s) for return/exchange within 30 days of receiving your order. Mail all returns with documentation as described above to the address provided in return correspondence with 2liveherbal. Email or call us for this information.
• Step 4. DO NOT mail back the product(s) to the address on the shipping label that your order came with. Doing so will delay your refund and may carry additional shipping charges.

Once your shipment is received, 2liveherbal.com will process the appropriate refund promptly. Please allow up to two billing cycles for a refund to appear on your credit card statement.

Due to our low product pricing and discounts storewide, if your order was shipped for free, we can only credit back your order less any shipping & handling incurred to fulfill your order. For example, if your order is $50 + $3 sales tax (with free ground shipping), we will credit back $50 + $3 less $8 flat rate for ground shipping = $45 total refund.

The original shipping and handling charges are not refundable. Shipping costs incurred to return an item are non-refundable